Cancellation & Refund Policy
At FantasyAviaboll, we aim to provide a smooth experience for our users. However, we understand that there may be occasions when you need to cancel your participation in a contest or request a refund. This Cancellation & Refund Policy explains the conditions under which such requests are addressed:
Contest Cancellation by Users
Pre-Contest Cancellation: If you choose to cancel before a contest begins, you can do so within the specified timeframe. Upon successful cancellation, the entry fee will be refunded to your account balance.
Post-Contest Start: Cancellations are not allowed once a contest has started, as results depend on the performances of real-life players.
Contest Cancellation by FantasyAviaboll
Insufficient Participants: If a contest does not meet the required number of participants, FantasyAviaboll reserves the right to cancel it and issue refunds for the entry fees.
Technical Issues: In the event of technical problems that disrupt fair play, the contest may be canceled, and refunds provided.
Rule Violations: Contests canceled due to rule violations will not result in refunds for the parties involved in the violations.
Refund Policy
Eligible Refunds:
- Contests canceled by FantasyAviaboll.
- User-initiated cancellations before the contest begins.
- Billing or payment errors.
Refund Method:
Refunds are credited to your FantasyAviaboll account balance. They can be used for future contests or withdrawn following our standard withdrawal process.
Non-Refundable Situations:
- Disqualification due to rule violations.
- Losses incurred from player performances.
- Requests made after a contest has started or concluded.
Withdrawal of Account Balance
Withdrawal Requests: Users can request a withdrawal of their account balance, subject to meeting the minimum withdrawal amount.
Processing Time: Withdrawals are typically processed within 3-5 business days. However, processing times may vary depending on your payment method.
Withdrawal Fees: A small fee may be charged for processing withdrawals. This will be communicated clearly before processing.
How to Request a Refund or Cancellation
To request a cancellation or refund, contact our customer support team at [email protected]. Provide relevant details such as your account information and contest specifics.
Changes to the Cancellation & Refund Policy
FantasyAviaboll reserves the right to update or modify this policy at any time. Updates will be posted on this page. By continuing to use our services after changes are made, you agree to the revised policy.
Contact Us
If you have any questions or concerns regarding this policy, feel free to reach out to us at [email protected].